PacketCrew // legal

Refund Policy

Effective: October 2, 2026

PacketCrew is sold by Von Taylor LLC (trading as Von Taylor Networks), 4717 Deer Park Rd, Owings Mills, MD 21117. Billing is processed by our merchant of record, Paddle, which issues refunds to your original payment method.

1. 14-day refund window

If you are not satisfied, you may request a full refund of your most recent subscription payment within 14 days of the charge. Email Vontaylorllc@outlook.com with the email address on your account and we will process it via Paddle, typically within 5–10 business days.

2. Cancelling your subscription

You can cancel anytime from your account. Cancellation stops future billing; your access continues until the end of the current billing period. Payments for periods already used are not refundable outside the 14-day window above.

3. Model usage charges

PacketCrew uses a bring-your-own-key model: AI usage is billed separately by your model provider (e.g., OpenRouter) on your own key. We cannot refund third-party usage charges — contact your model provider directly for those.

4. Chargebacks

Please contact us first before opening a chargeback — most issues are resolved faster that way, and unjustified chargebacks may result in account closure.

5. Contact

Refund requests and billing questions: Vontaylorllc@outlook.com, Von Taylor LLC, 4717 Deer Park Rd, Owings Mills, MD 21117.